Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies they reference, control your access to and use of austinroofingsolutions.com and any affiliated site that links to these Terms (the "Website"). Please review them carefully, as they affect your legal rights.
By using the Website, you accept these Terms. If you do not agree, do not use the Website. We may update these Terms or limit access at any time, with or without notice. If you keep using the Website after changes are posted, that means you accept the revised Terms. The Website is designed for users in the United States and its territories. You confirm that you are legally able to enter into these Terms and satisfy these requirements.
Our Privacy Policy explains how we collect, use, and share personal information, and it is part of these Terms. By using the Website, you acknowledge that you have read the Privacy Policy and agree to it.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is an online platform that helps homeowners and consumers submit service requests to independent providers offering roofing, maintenance, repair, renovation, and similar services ("Third-Party Providers").
We do not:
- Perform roofing or other professional services.
- Review the quality, licensing, or legality of Third-Party Providers.
- Confirm compliance with laws, rules, or licensing requirements.
- Sponsor, recommend, or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers.
- If you are a provider, access to potential customers.
You use the Website at your own risk.
2. Form Submission and Contact Consent
When you send a form, you agree that we may use your information as described in the Privacy Policy. You also give clear permission for us and Third-Party Providers to contact you by:
- Phone (including autodialed or prerecorded calls)
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You can opt out by following the instructions provided.
You agree that:
- The information you provide is true and complete.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and meet all of the following:
- Are at least 18 years old.
- Are located in the United States or its territories.
- Are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a business, you confirm that you have authority to bind that business.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on devices you own or control. All rights not expressly granted are reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or break the law.
- Scrape, hack, overload, or disrupt the Website.
- Gather user information for unsolicited outreach.
- Misrepresent yourself or your intentions.
- Copy, monitor, frame, or alter content without permission.
- Reverse engineer the Website or remove security protections.
We may suspend or end access at any time without notice.
6. User Content and Feedback
You may submit content such as feedback, messages, and reviews. You keep ownership of your content, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent and warrant that:
- You own the content or have the right to share it.
- The content does not violate any law or the rights of others.
We may use any feedback you provide without restriction or obligation.
7. Links and Third-Party Sites
Links to Third-Party Providers or other websites are provided only for convenience. We are not responsible for their content, actions, or business practices. Your use of those sites is governed by their own terms and policies.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes displayed are for information only and are not binding. Any agreement you enter into is solely between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including phone or email. Consent is not required as a condition of purchase. See Section 2 for opt-out instructions.
10. Disputes with Third Parties and Release
Any dispute you have with a Third-Party Provider is strictly between you and that provider. You release us from claims arising out of or connected to those disputes.
California residents waive Civil Code §1542; comparable waivers apply where allowed by law.
11. Intentional False Information
Providing false contact details or address information may create legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrighted materials, belongs to us or our licensors. These Terms do not transfer any ownership rights to you.
13. Reliance on Information
Information on the Website may be incomplete, outdated, or inaccurate. We do not guarantee that it is complete or correct.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions continue after termination, including disclaimers and arbitration terms.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is capped at $100 or the amount you paid us.
Some jurisdictions may not permit these limits.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising from your:
- Breach of these Terms
- Content submissions
- Interactions with providers
18. DMCA and Infringement Notices
Send copyright or infringement notices to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- A description of the work and where it appears
- Your contact details
- A statement that you are authorized to act
False claims may result in liability.
19. Electronic Communications
You agree to receive communications electronically through email or Website postings. These electronic communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Disputes are resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Austin, Texas
- Claims ≤ $10,000 may be decided through written submissions.
- No class actions or jury trials are allowed.
- The arbitrator's decision is final and binding.
21. Choice of Law and Venue
These Terms are governed by Texas law.
Any dispute that cannot be arbitrated must be brought in the state or federal courts in Texas.
22. International Use
The Website is operated from the United States. If you access it from outside the U.S., you do so at your own risk.
23. Force Majeure
We are not liable for delays or failures caused by events outside our control, including natural disasters, war, and power outages.
24. Texas Notice
Consumers may contact the Texas Department of Licensing and Regulation at:
920 Colorado St, Austin, TX 78701
Phone: (512) 463-6599
25. Statute of Limitations
Any claim relating to the Website must be filed within one year unless the law requires a longer period.
26. Severability, Waiver, and Entire Agreement
If any part of these Terms is found invalid, the rest remains in effect.
Section headings are provided for convenience only.
These Terms and the Privacy Policy form the complete agreement between you and us.
27. Miscellaneous
Using the Website does not create a joint venture, partnership, or employment relationship.
No third party has rights under these Terms.
28. Contact
If you have any questions, use the address listed above to contact us.
All rights reserved.
